Terms of Service for Kluk AI

Kluk AI offers an AI-powered website widget that helps businesses:

• Guide website visitors through natural language conversations powered by generative AI models
• Capture leads via conversations, scheduling tools, and custom forms such as quote requests
• Sync calendars and enable automated meeting bookings (via Cal.com)
• Access insights and analytics on visitor interactions

The widget may be embedded on client websites and customized to fit specific industries or use cases.

To use the Services, you must:

• Be at least 16 years of age
• Have the legal authority to enter into these Terms

If you use Kluk AI on behalf of a business, you represent that you are authorized to bind that entity.

If you are a business client embedding the Kluk widget, you agree to:

• Ensure proper disclosure to your end users about data collection and processing via the widget
• Comply with applicable privacy, marketing, and data protection laws
• Use the widget in a lawful and non-abusive manner

You are solely responsible for the content and legality of any prompts, forms, or interactions you configure.

Users (clients or end-users) may submit text or data through the widget. By doing so, you:

• Grant Kluk a non-exclusive license to use this input to operate and improve the service
• Agree not to upload unlawful, harmful, or infringing content

We reserve the right to suspend access if these terms are violated.

All intellectual property rights in the Services, including software, design, and content (excluding user submissions), are owned by or licensed to Kluk AI. Unauthorized use is prohibited.

• Kluk AI offers subscription plans with different features.
• Pricing, billing cycles, and cancellation terms will be outlined in your service agreement or account settings.
• All fees are non-refundable unless stated otherwise.

Your use of the Services is subject to our Privacy Policy. Kluk acts as a data processor when handling end-user data on behalf of business clients. Kluk stores such data on behalf of the client. Clients remain the data controller and are responsible for determining the purposes and legal basis for processing, including obtaining any necessary consents. Kluk will only process data as instructed by the client.

Kluk AI determines some of the default data fields collected through the widget (e.g., name, email) to ensure consistent data capture, but Kluk processes such data solely on behalf of the client and does not determine the purposes or means of processing. Clients retain full control over the use of this data.

If Kluk AI processes personal data on your behalf in the course of providing the Services, the following Data Processing Agreement (“DPA”) is incorporated into and forms part of these Terms by reference. By using the Services, you acknowledge and agree to the terms of the DPA.

When clients use Kluk AI to collect or manage personal data from their users, the client is the “data controller.” Kluk AI acts as the “data processor” — processing and storing that data solely on the client’s behalf and in accordance with the client’s instructions, the GDPR, and other applicable laws.

We aim to provide reliable and performant services but do not guarantee uninterrupted access. We may update or modify the Services at any time, with or without notice.

• The Services are provided “as is” and “as available.”
• We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, Kluk AI shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of the Services.

We may suspend or terminate your access at any time if you breach these Terms or misuse the Services. Upon termination, your right to use the Services ends immediately.

We may revise these Terms from time to time. Material changes will be communicated via the website, widget, or other appropriate channels. Continued use of the Services constitutes acceptance of the updated Terms.

These Terms shall be governed by the laws of the Netherlands. Any disputes arising shall be subject to the exclusive jurisdiction of the Dutch courts.

For questions about these Terms, contact us at: hello@kluk.ai